The Client

KallKwik, Bury St Edmunds

A graphic design company, KallKwik offer a full range of printing and design services including graphic and web design.

They contacted us 2013 because they needed a new server and we have been providing ad hoc technical support every since. KallKwik normally handle the simple day-to-day IT issues that arise in a busy firm themselves and just call on us when they have a more technical problem or need advice.

Number of Computers

Approximately 10 computers

Network

Microsoft Windows Server 2012, cabled

Location

Bury St Edmunds, Suffolk

 How We Help: Technical Support As They Need It

Whenever they purchase a new computer, we help. We help by recommending a specification, doing the initial set up of the computers at our offices (it’s cheaper that way), and then the installation at their business in Bury St Edmunds.

KallKwik have a Microsoft Windows 2012 server that gives them everything they need at the moment, but they contact us when it needs tweaking. For example they have a lot of graphics files and needed the backup improving to cope with the demand.

We have also assisted with the numerous technical queries and advice that a busy business needs. Providing independent advice and giving them access to our technical experience and expertise when they need it. Including:

  • Assisting with storing their large artwork files
  • The challenges that arise from using both Macs and PCs
  • Installation of Sage
  • Installing and configuring routers and VPN
  • Security review
 
“We’ve worked with TTL for quite a few years now and would have no hesitation in recommending them. They provide professional support with any IT issues we have and offer advice without baffling us with techno jargon. We’ve found the relationship is a much better way for us to manage the IT systems within our business. We explain the problem and they resolve it – simple really!”

Want to see how we have helped similar businesses?

Contact us to arrange a visit and chat about what you need